Privacy Policy
Dr. XXXX - demo page for Talks4You Exclusive
1) Who we are
This demo page presents a branded coaching profile hosted on the Talks4You platform. The coach (“Coach”) provides coaching services, while the platform provider (“Platform”) supplies booking, payment, and video session technology.
2) What data we collect
Depending on how you use this page, we may collect the following categories of personal data:
- Identity & contact: name, email address, phone (if provided).
- Booking details: selected service, date/time, time zone, notes you submit, and booking status.
- Payment details: transaction identifiers, payment status, billing country; card details are handled by the payment provider and are not stored on this page.
- Technical data: IP address, device/browser info, approximate location derived from IP, logs, and diagnostics.
- Session metadata: join/leave times, connection quality metrics, and support logs if you contact help.
3) Audio/video and content during sessions
Video sessions are delivered in the browser. By default, sessions are not recorded.
- Camera and microphone access is requested by your browser only when you join a session and you can revoke permissions anytime in browser settings.
- If recording is ever enabled, you will be informed and asked for consent before recording starts.
- Chat messages or files (if available on the page) are processed only to provide the service.
4) Why we use your data
We use personal data for the following purposes:
| Purpose | Examples |
|---|---|
| Provide and manage bookings | confirm appointments, send reminders, handle reschedules/cancellations |
| Deliver the online session | create session access, ensure connectivity, prevent abuse |
| Process payments | confirm payment status, fraud prevention, receipts |
| Support and communications | respond to inquiries, troubleshoot technical issues |
| Security and compliance | monitoring for abuse, enforcing terms, legal obligations |
5) Legal bases (GDPR)
Where the GDPR applies, we process your data under one or more of these legal bases:
- Contract: to provide the booking and coaching session you requested.
- Legitimate interests: to secure and improve the service, prevent fraud, and support users.
- Consent: where required (for example, optional marketing communications or optional recording).
- Legal obligation: tax/accounting and other mandatory compliance needs.
6) Sharing your data
We do not sell personal data. We may share data only as needed to operate the service:
- With the Coach: booking details and information you submit for the session.
- With service providers: hosting, email delivery, analytics (if enabled), and payment processing.
- For legal reasons: to comply with law, enforce terms, or protect rights and safety.
7) International transfers
Your data may be processed in countries other than where you live, depending on where the Coach and Platform providers operate. Where required, appropriate safeguards (such as contractual protections) are used for international transfers.
8) Data retention
We keep personal data only as long as needed for the purposes described in this policy:
- Booking and payment records are retained as required for accounting and legal compliance.
- Technical logs are retained for a limited period for security and troubleshooting.
- If you request deletion, we will remove data unless retention is legally required.
9) Your rights
Depending on your location, you may have rights such as access, correction, deletion, portability, restriction, objection, and withdrawal of consent.
- To exercise rights, contact the Coach via the booking page or your confirmation message.
- You may also have the right to lodge a complaint with your local data protection authority.
10) Cookies and similar technologies
This page may use cookies or similar technologies to ensure it works, to keep you signed in (where applicable), and to improve performance.
- Strictly necessary: required for core features like booking flow and security.
- Analytics (optional): helps understand usage and improve the experience (if enabled).
- Payment-related: used by the payment provider to process transactions.
You can manage cookies in your browser settings. Disabling some cookies may affect site functionality.
11) Security
We use reasonable technical and organizational measures to protect personal data, including access controls, encrypted connections where applicable, and monitoring for abuse. No system is 100% secure, so please use strong passwords (if accounts are used) and avoid sharing session links.
12) Children’s privacy
This service is not intended for children. If you believe a child has provided personal data, contact us to request deletion.
13) Changes to this policy
We may update this policy from time to time. The “Last updated” date below indicates the latest revision.